We’re looking for a MyPreemie App Program Coordinator! Take a look at the details of this part-time position with Graham’s Foundation below and if you’re interested in learning more or applying, send a resume plus a few sentences summarizing your experience to email@example.com.
The MyPreemie App Program Coordinator (MPPC) will live and breathe MyP with daily interaction and monitoring across all avenues of reach, market MyP to appropriate audiences, engage stakeholders and provide oversight of technical resources.
The MyPreemie Program Coordinator will:
Review daily all social media platforms (FB, IG, Twitter etc) and coordinate any responses with Director of Communications and Executive Director.
Check App Stores daily – both iOS and Android for any comments, issues or open items, review with ED and coordinate responses
Provide Customer Service:
Have first contact with any User Inquiry. Be the first line of Customer Service to all MyP end users. All general discussion around MyP will stay with MyPPC. Any escalation due to scope or need will be shared with appropriate staff and / or the Executive Director.
Create and maintain direct contact with NICU staff including NICU coordinator and affiliated social workers. Inform and educate around MyP and solicit interactions with local (to those NICUs) support groups.
Maintain a list of Feature Requests / Enhancement Suggestions. Track and report any potential Bugs with the development team.
Engage and continue to build an Advisory Board of both parents and professionals to continuously review and improve MyP.
Technical / Project Management:
Drive a quarterly Release Schedule for enhancements and bug fixes. Provide Status and Progress weekly to the ED.
Ensure Quality Assurance across all changes / updates / enhancements. Work with internal teams and external ‘beta’ testers on all public releases.
Maintain a monthly cadence of Pocket Guide updates. Directly make the updates or drive the appropriate resource to do so.
Overall / Reporting:
MPPC reports to the Executive Director and will have minimum weekly program review meetings.
Formal quarterly status and progress to ED and key stakeholders.
MPPC is a part-time, contract (1099) position. Expectation 8 – 10 hours per week.